Friday, September 27, 2013

LicenseTrack The Highest Rated Business License Software

It is not uncommon for a software vendor to boast that it is the "highest rated" solution or that it is "award winning". For example, the interested populace places the highest value on the Olympics principally because judges that are supposed to be impartial evaluate the greatest athletes from around the world when they compete head to head.

While in house customer satisfaction surveys are a great way to help improve a companies software, software surveys conducted where multiple systems for a particular purpose are compared and evaluated by a wide range of cities and users offer the most useful information for comparing systems.

Members of the CMRTA (California Municipal Tax and Revenue Association) every so often conduct software surveys and ask for other cities to answer a questionnaire of different aspects of both software functionality and support.  For business license software in particular, during the last decade Progressive Solutions has earned both the highest ratings as compared to other well known Business Tax Software systems and often the most customer participation.  They are more willing to go public with their thoughts and responses.  Our customers not only like our software but like to tell others about it as well. All published surveys we could find for business license software confirm that: Progressive Solutions LicenseTrack is currently the highest rated business license software system.

We will be doing a series of posts over the course of the next few week covering this years 2013 Business Tax Survey Results and previous years results as well.

Friday, September 20, 2013

The City of Antioch and Progressive Hosting

In an effort to cut costs and relieve overburdened IT departments of managing
secure software and database systems, many cities are considering remote hosting for their software solutions. It is unfortunate many web applications are still greatly lacking in the necessary features to run be an efficient choice for finance departments to consider remote hosting. LicenseTrack and the QuickServe Suite of products from PSI have now been proven to accommodate remote hosting!

Remote hosting removes the burden to City's information Technology departments to maintain and upgrade hardware including servers, and software including Windows and SQL and other software which would otherwise be hosted by the City.  Other considerations including the City maintaining their own PCI compliance must also be evaluated.

The City of Antioch recently worked with Progressive Solutions Inc to move their databases and software systems offsite to PSI and run them remotely from the city. Without having to sacrifice any existing functionality in their software system including the ability to directly scan 2 page color documents directly into LicenseTrack, they were able to complete this move in June of 2013.

In an effort to further reduce staff burden the City of Antioch also purchased and had PSI implement Web Renewals with great success.  Special thanks to both Stacy Lucchesi (Executive of Information Technology) and Josephine Castro for their contributions in making this project a successful one.

A partial list of immediate City benefits:
Reduced IT burden
Reduced City risk
No receiving or opening mail if a customer pays via the web, versus via mail (saved staff time and saved trees!)
No waiting on customer at the counter a customer pays via the web versus via walk-in, check or otherwise (saved staff time)
No underpayments allowed via web, all required information IS REQUIRED (no extra handling time for underpayments, missing info)
More compliance as there are now more (convenient) ways to pay (less time required to enforce)
No going to the bank, & money available quickly (saved staff time)
No manual entry of payments (saved staff time)
No potential "lost checks" (whether by the PO or City staff) when a customer instead pays via web (more saved staff time)
No bounced checks (saved staff time)
All freed staff time can be used for further enforcement = even more revenue for City
If our Web Payments Module cost is still an issue, we can implement in logical stages to keep within your budget

Some Benefits to Citizens
Improved Citizen Service/convenience (their time savings)
Reduced Traffic Congestion
Reduced Auto Emissions
Aid the Disabled business  customer Community
Their desire to "Go Green" enabled by the City

Friday, September 13, 2013

Case Study: City of Pleasanton

The City of Pleasanton staff has now successfully utilized Progressive Solutions®
LicenseTrack™ business licensing application for over a year. Their prior system was undergoing obsolescence, an expensive upgrade, and lengthy beta testing.  The sheer number of tax payers made it desirable to streamline management of this tax function and simultaneously reduce staffing requirements.

After exploring what other cities used and reviewing PSI’s offering, along with over a decade of highest ratings by independent surveys, city staff were convinced that Progressive Solutions’s LicenseTrack™ was the obvious choice.  Staff may instantly identify outstanding tax periods and follow up appropriately either with phone calls or form letters. Calculation of penalties, interest and administrative fees is performed automatically upon the click of button.

LicenseTrack™, the business licensing system from Progressive Solutions® has enabled the City to obtain answers and make operating changes without programming or additional cost. Upgrades and minimal report customizations are included in the annual support fee so that ad hoc requirements do not require additional midyear budgeting. Their Web Renewals, Web Applications and automated Revenue Enhancement rounded out the ensemble, bringing Pleasanton into the 21st century!