Examining the CMRTA 2013 Business License Software Survey

Progressive Solutions has been consistently rated as offering the premiere Business License software for many years as we mentioned in our previous blog post.

In February of 2013,  the City of Carson through CMRTA took a survey of cities asking for feedback  on their Business License Software systems.  Carson is expected to issue an RFP for an integrated software solution that will include cashiering, finance, and business license.

Carson's detailed survey questions below were sent out to over 300 California Cities:

1.  Which software do you use for Business licensing: Munis, Progressive Solutions, or other?

2.  Which software do you use for Business licensing: Munis, Progressive Solutions, or other?

3.  Does the software vendor regularly offer improved features and functionality?

4.  How satisfied are you with the support/help desk?

5.  How satisfied were you with their implementation?

6.  How satisfied were you with the cost?

7.  How satisfied were you with their training?

8.  Do they offer a business license specific user conference? Are you satisfied with their conference?

9.  Do they charge for version upgrades?

10. Do they have a history of successful integration with 3rd party software?

11. Do they charge for new reports?

12. Would you recommend implementation of their business registration/license module?
Cities who utilize Progressive Solutions for their business license software (who found the time to respond) overwhelmingly endorsed LicenseTrack.

Here is what some of our customers had to say:

"The support team is fantastic. They solve all questions and problems quickly and they are very easy to get in touch with…I have nothing but praise for their prompt and friendly assistance.”  City of Monterey

"Third party integration has been very successful on PSI’s behalf” City of Pleasanton
PSI received  no negative responses despite receiving the most feedback.  If you are interested you can contact Chris.Retzinger@progressivesolutions.com  to receive the complete survey.

In the future we will exam some past survey results.

CMRTA Conference 2013

This years' CMRTA Conference was once again a very successful learning and networking opportunity for all municipal and associate attendees.   At the Associate Members Appreciation Luncheon on Thursday, Progressive Solutions was the last vendor to speak and collectively thanked all the members for their ranking of the PSI software highest for the past decade of surveys they have taken and their responses.

Progressive Solutions provided the casino chips, and themed beverages for our sponsored Casino Royale Fundraiser for charity which was a hit and brought in over two thousand dollars, "topping the highest recent fundraiser record of about seventeen hundred dollars, by several hundred dollars" per Chuck Maurer, City of Oakland.

Congratulations are in order to our client, David McPherson of the City of Oakland for winning the CMRTA's Lighthouse reward for the seventh time.

We wish to thank our current customers for accepting our invitation and visiting our vendor booth on Thursday: the City of Oakland, the City of San Jose, the City of Orange, the City of San Bernardino, the City of Yucaipa, the City of El Segundo, the City of Gardena, and the City of Highland.

See you at the Progressive Solutions user conference in November!