Wednesday, August 27, 2008

National City goes live with AlarmTrack

Today National City staff received go live training for their new False Alarm Billing application from Progressive Solutions. Staff greatly appreciates the similar look and feel to the other PSI applications currently in use namely: CodeTrack™, ParcelTrack™, PetTrack™, LicenseTrack™ and Ca$hierCentral.
In fact even though two days of training were scheduled, after only one day of training staff was confident enough to go live.
The extra day will be used to provide ad-hoc training as requested.
According to Staff, the system is light years ahead of their prior system (Encompass) and offers substantial efficiencies.

Friday, August 8, 2008

Automation & Efficiency

We just received a competitor's newsletter which touted the company's recent service of "Delivering Efficiency to Government".
It has been said that imitation is the greatest form of flattery.
As Progressive Solutions has been providing seminars in this area for years, it seems the competition may have picked up a tid bit from our seminars.
Items that we have been offering for over a decade (and in some cases even three decades) we occasionally see an allegation that others offer similar functionality (i.e. zip+4).
Unfortunately, this is usually far from the truth as implementation of these concepts generally requires years to perfect to the level PSI offers today.