Friday, September 13, 2013

Case Study: City of Pleasanton

The City of Pleasanton staff has now successfully utilized Progressive Solutions®
LicenseTrack™ business licensing application for over a year. Their prior system was undergoing obsolescence, an expensive upgrade, and lengthy beta testing.  The sheer number of tax payers made it desirable to streamline management of this tax function and simultaneously reduce staffing requirements.

After exploring what other cities used and reviewing PSI’s offering, along with over a decade of highest ratings by independent surveys, city staff were convinced that Progressive Solutions’s LicenseTrack™ was the obvious choice.  Staff may instantly identify outstanding tax periods and follow up appropriately either with phone calls or form letters. Calculation of penalties, interest and administrative fees is performed automatically upon the click of button.

LicenseTrack™, the business licensing system from Progressive Solutions® has enabled the City to obtain answers and make operating changes without programming or additional cost. Upgrades and minimal report customizations are included in the annual support fee so that ad hoc requirements do not require additional midyear budgeting. Their Web Renewals, Web Applications and automated Revenue Enhancement rounded out the ensemble, bringing Pleasanton into the 21st century!

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