Examining the CMRTA 2013 Business License Software Survey

Progressive Solutions has been consistently rated as offering the premiere Business License software for many years as we mentioned in our previous blog post.

In February of 2013,  the City of Carson through CMRTA took a survey of cities asking for feedback  on their Business License Software systems.  Carson is expected to issue an RFP for an integrated software solution that will include cashiering, finance, and business license.

Carson's detailed survey questions below were sent out to over 300 California Cities:

1.  Which software do you use for Business licensing: Munis, Progressive Solutions, or other?

2.  Which software do you use for Business licensing: Munis, Progressive Solutions, or other?

3.  Does the software vendor regularly offer improved features and functionality?

4.  How satisfied are you with the support/help desk?

5.  How satisfied were you with their implementation?

6.  How satisfied were you with the cost?

7.  How satisfied were you with their training?

8.  Do they offer a business license specific user conference? Are you satisfied with their conference?

9.  Do they charge for version upgrades?

10. Do they have a history of successful integration with 3rd party software?

11. Do they charge for new reports?

12. Would you recommend implementation of their business registration/license module?
Cities who utilize Progressive Solutions for their business license software (who found the time to respond) overwhelmingly endorsed LicenseTrack.

Here is what some of our customers had to say:

"The support team is fantastic. They solve all questions and problems quickly and they are very easy to get in touch with…I have nothing but praise for their prompt and friendly assistance.”  City of Monterey

"Third party integration has been very successful on PSI’s behalf” City of Pleasanton
PSI received  no negative responses despite receiving the most feedback.  If you are interested you can contact Chris.Retzinger@progressivesolutions.com  to receive the complete survey.

In the future we will exam some past survey results.

LicenseTrack The Highest Rated Business License Software

It is not uncommon for a software vendor to boast that it is the "highest rated" solution or that it is "award winning". For example, the interested populace places the highest value on the Olympics principally because judges that are supposed to be impartial evaluate the greatest athletes from around the world when they compete head to head.

While in house customer satisfaction surveys are a great way to help improve a companies software, software surveys conducted where multiple systems for a particular purpose are compared and evaluated by a wide range of cities and users offer the most useful information for comparing systems.

Members of the CMRTA (California Municipal Tax and Revenue Association) every so often conduct software surveys and ask for other cities to answer a questionnaire of different aspects of both software functionality and support.  For business license software in particular, during the last decade Progressive Solutions has earned both the highest ratings as compared to other well known Business Tax Software systems and often the most customer participation.  They are more willing to go public with their thoughts and responses.  Our customers not only like our software but like to tell others about it as well. All published surveys we could find for business license software confirm that: Progressive Solutions LicenseTrack is currently the highest rated business license software system.

We will be doing a series of posts over the course of the next few week covering this years 2013 Business Tax Survey Results and previous years results as well.